You'll receive proactive, individual support in every situation. An error message in your vehicle, your next due service, a breakdown or accident – we offer the best solution for your BMW. So relax and enjoy the benefits of BMW Service with Proactive Care.
BENEFITS
YOUR BENEFITS WITH BMW SERVICE WITH PROACTIVE CARE.
Proactive.
Convenient.
Transparent.
Professional.
Free of charge.
REQUIREMENTS
WHAT YOU NEED.
Your checklist for Proactive Care services:
- Active BMW ConnectedDrive account for your BMW
- A vehicle assigned to your BMW ID, either in the My BMW app or on the My BMW portal
- Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW partner
To enable us to contact you, please consent to the Privacy Policy in the vehicle, and communication from your BMW partner or BMW AG. To make contact even easier, simply enable push notifications in the My BMW app.
HOW-TO
HOW IT WORKS.
Sensors in the vehicle detect the need for a service or possible function failures at an early stage and transmit them to BMW. We will then proactively contact you either via the My BMW app, by email or directly in-vehicle. In urgent cases, you will receive a phone call.
PROACTIVE CARE EVERY DAY
OPTIMUM SUPPORT EVERY DAY.
Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you'll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you'll get fast, expert support from our BMW Roadside Assistance team.
Getting in touch.
We will contact you either via the My BMW app, by email or send a message directly to your vehicle. In urgent cases, you will receive a phone call.
Service appointment.
We will suggest available dates and it is up to you to decide when you'd like to come for a service.
Status.
So, you've handed your vehicle over to the workshop? We'll keep you updated on the progress of the service and the resulting cost.
Drop-off or pick-up.
No time to drop off or pick up your vehicle? We'll take care of it – we'll pick it up from your home if you wish, and return it after servicing.
BMW ROADSIDE ASSISTANCE.
Our service promise in every situation: We are proactive and will be there for you in the event of an accident or breakdown. 24 hours a day, 365 days a year – for your vehicle's entire service life.
BMW BRAKE SERVICE.
Have your vehicle's sensors reported that your brakes need a service? We will check the brake system, including brake discs, pads and brake fluid, and make sure that everything is repaired and in proper working order.
BMW PAY.
Cashless, secure and carefree with BMW Pay. BMW Pay offers you a modern digital payment system that combines convenience and security. The integrated BMW Proactive Care function rounds off the experience perfectly. Use BMW Pay to process your payments quickly and easily - without long waiting times. Thanks to maximum security, you can carry out your transactions without hesitation and receive immediate confirmation. Transparent management allows you to keep track of your finances at all times. BMW Pay is available at all participating BMW Service Partners. Benefit from a holistic digital service experience.
Your advantages:
- Transparent online payment.
- Pay 24/7 and outside opening hours.
- No waiting time at the service reception.
FREQUENTLY ASKED QUESTIONS.
MORE BMW SERVICES.
"Relax. We care." – You will find this pledge in all BMW services, which we are continually improving and developing for you.
BMW Service Inclusive.
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BMW Value Service.
Discover our attractive deals for BMW models that are five years old or more.
BMW Services.
Set off without a care – it's easy with our individual services, specially tailored to your BMW model and your needs.